Frequently Asked Questions - Bouncy Castle Hire

Q1- Which areas does Bexley Castles deliver to?

Bexley Castles delivers to Bexley and the surrounding areas of Dartford and Bromley. Please see our 'Delivery Area' tab on the main page for a comprehensive list

Q2 - What age group is the equipment for?

As a general rule play park and soft play is intended for ages 0-5 year olds. Children's bouncy castles up to 12 years old and Adult bouncy castles for all ages. Each product item will state suitable ages

Q3 - How long is the hire period?

For home bookings we deliver between 7am and 11:30am and collect children's bouncy castles from 6pm at our discretion. Same day Adult bookings are collected from 8pm. For Venue or Hall hire we are able to tailor our service and you will be requested to provide arrival and collection time on the booking form

Q4 - Do you offer overnight hire?

Yes, the majority of our inflatable’s can be kept overnight for an additional £30

Q5 - Are you insured?

Yes, we have Public Liability Insurance to the sum of 5M

Q6 - Can I hire an inflatable and put it on concrete?

Yes, however, an additional £10 charge will be added to provide necessary ground sheets, safety mats and weights

Q7 - Do you provide rain covers?

All bouncy castles have a sewn on rain cover (exception Peppa Pig Play Park and low height V shape castles)

Q8 - What happens if it is raining on the morning of my hire?

Bexley Castles allows you to phone and cancel your booking free of charge on the morning of hire, prior to the driver arriving. Or if you go ahead with your hire we are not responsible for the weather

Q9 - Can I cancel my booking if I change my mind?

Cancellations on single bouncy castle bookings are free of charge up to 72 hours prior to hire date. After this there is a cancellation fee. For multiple and/or event bookings cancellations are free of charge up to a week before the booking date. After this there is a cancellation fee of the full amount

Q10 - My garden is on a slope, can i still hire?

We are able to cater for gardens with a small gradient

Q11 - How long does set up take?

We are able to set up within 20 minutes. Similarly we need 20 minutes to pack up once the party is finished

Q12 - Do you deliver to public houses?

unfortunately we cannot facilitate bookings to public houses as a PL insurance does not cover it

Q13 - Can I hire multiple products for a school inflatable day, event or venue?

Yes, we have lots of experience catering for such events. Please contact us with desired items and event details and we will be able to give a discounted price. We will require a deposit or full payment when ordering numerous inflatables. We can provide safety and user information for your staff manning events

Q14 - How do I pay?

For single inflatable hire payment is made by cash on delivery. Multiple product hire will require a deposit

Q15 - How do I book?

Decide on the product you want and check it is available via the live online availability tool. Then click book online and follow the simple instructions. Email confirmation will be sent once you have submitted the details. Please check you receive this. Alternatively you can call and place a booking over the phone however we do prefer if you are able to use the online booking form due to ease and quickness

Q16 - What is included in my booking?

Chosen inflatable, delivery, set up, collection, one groundsheet, electric blower, 25m lead and one mat on specified inflatables

Q17 - Do I need to make any preparations?

Yes. Ensure you have the correct cash on the morning of delivery. Have a clear access to where you want the equipment set up (Move any bins, rubbish or furniture that may be in the way as we require a trolley width of space). Clear any dog mess, rubble, trampolines, garden furniture, washing lines or poles. Cut down overhanging bushes or trees. This will enable quick set up and avoid refusal to set up

Q18 - In the event the inflatable does not fit what happens?

Upon booking it is the hirers responsibility to ensure the chosen inflatable fits in the required space. If we arrive and the desired space is too small or unsuitable there will be a 50% cancellation charge. We still have to pay our staff and fuel costs as well as the lose we incur as the item could have been hired at full cost to another customer. Please ask for advice before booking if you are not sure

Q19 - What are your terms and conditions?

Please click here to view all T&C's. Upon booking you are required to confirm these have been read and agreed to

Bexley Castles - Bouncy Castle and Soft Play Hire available in many areas like Bexleyheath, Welling, Sidcup, Eltham, Dartford, Bromley, Lewisham plus many more