Terms and Conditions of Bouncy Castle Hire

As well as providing high quality inflatables for children and adult parties Bexley Castles is keen that everyone who uses our equipment does so in a safe manner to limit the opportunity of injury or damage whilst maintaining an enjoyable time.

When booking a bouncy castle with Bexley Castles whether by phone, online booking tool, social media, text or any other means you are agreeing to our terms and conditions.

If it is raining or wet on the day of hire we offer a cancellation free of charge on the morning. If you do decide to go ahead Bexley Castles is not responsible for the weather or amount of use you get out of the inflatable.

Other cancellations are free of charge up to 72 hours before the booking date or one week for multiple/event hire. After this there is a 50% cancellation charge for single product hire or 100% for multiple/event hire.

Upon booking it is the hirers responsibility to ensure the chosen inflatable fits in the required space. If we arrive and the desired space is too small or unsuitable there will be a 50% cancellation charge. We still have to pay our staff and fuel costs as well as the lose we incur as the item could have been hired at full cost to another customer. Please ask for advice before booking if you are not sure. Similarly if we arrive and you have double booked with another company we charge a 50% cancellation fee for the same reasons.

Payment is made by cash on delivery. Drivers are unable to leave with taking payment in the morning.

It is the responsibility of the hirer to ensure that all possible steps are taken to avoid injury or damage to the inflatable.

Please ensure the following guidelines are followed at all times:

  • No shoes, No food or drink, No spectacles, No water, No sand, No pets, No smoking, No silly string, No jewellery, No face paint should be used on or near the inflatable.
  • Each unit has an age limit and maximum number of users, which need to be abided by. Furthermore avoid mixing larger children with small ones. No adults allowed unless otherwise stated.
  • A responsible adult must supervise the inflatable at all times.
  • Climbing, hanging or sitting on the walls is not permitted.
  • The site should be cleared of any hazards such as dog mess, washing poles, glass and stones etc. and open sides of the inflatable should be well cushioned if there is no provision for this in the design of the inflatable.
  • The vent to the side of the blower needs to be kept clear at all times.
  • The equipment is to be erected and anchored in accordance with the manufactures instructions and should not be used in severely high winds or wet conditions contravening manufacturer guidelines. Customers should make regular checks to ensure stakes are firmly in the ground.
  • Nobody is allowed onto the inflatable whilst inflating or deflating.
  • The hirer shall not use the equipment for any purpose other than that described in the hiring agreement, and shall not sub-hire or use the equipment or allow the equipment to be used for any unlawful purpose or in any unlawful way. Any damage to equipment caused by misuse or neglect, or loss due to removal by non-authorised persons, shall deem the hirer/operator liable for full repair or replacement costs and loss of business.
  • Please ensure inflatable is ready for collection at pre agreed time in the condition it was left. Delays caused by the hirer or guests will be charged at £50 per hour or equivalent rate.


Please note that all persons using our products do so at their own risk. The person or organisation hiring the equipment will be responsible for any damage or injury occurred as a result of misuse.

Our company cannot accept any responsibility for any injury caused to anyone using the equipment.

Please CONTACT BEXLEY CASTLES for further clarification or any Bouncy Castle and Soft Play Hire queries.

We are able to provide a wide range of children and adult inflatables and soft play for birthday parties

Booking can be made online by following the instructions or call on 07740 021 378

Management have the final say on any decisions

Bexley Castles - Bouncy Castle and Soft Play Hire available in many areas surrounding Bexleyheath, Welling, Sidcup, Eltham, Dartford, Bromley, Lewisham and Gravesend.